Privacy Policy
Effective Date: 20 October 2026
At CCS Checkup, we understand that your family's information is personal and important. This Privacy Policy explains what information we collect when you use our website and services, including CCS Checkup, the Quick CCS Calculator and Track My CCS, why we collect it, and how we use and protect it.
We are committed to handling your information with care, transparency and respect for your privacy. We aim to follow Australian privacy good practice whether or not a particular obligation under the Privacy Act 1988 (Cth) applies to CCS Checkup as a small business.
1. About CCS Checkup
CCS Checkup is an independent, estimate-only decision-support tool designed to help Australian families understand their Child Care Subsidy estimates and explore possible CCS outcomes.
CCS Checkup helps you generate estimates and save scenarios based on the information you provide.
2. Information we collect
When you use CCS Checkup, we may collect or process different types of information.
Account information
When you create an account, we may collect basic account details such as:
- your email address;
- your full name, if provided;
- your user role, such as user or admin;
- account creation and update information.
CCS calculator and checkup data
To generate estimates and saved scenarios, you may enter CCS-related details. This may include information such as:
- family type;
- income estimates;
- child details, including a child name or nickname, age and school status;
- care type, care hours and childcare fees;
- CCS percentages, subsidised hours and withholding information;
- activity, work or recognised-participation information;
- amounts of CCS already paid and projected CCS results;
- projected changes to income, care arrangements or family circumstances;
- optional notes you enter about a scenario.
This information is used to provide your CCS estimates, checkups and saved scenarios within your account.
Some Track My CCS options may involve sensitive or highly personal circumstances. Depending on the features you choose, this can include Aboriginal or Torres Strait Islander status, immunisation-related circumstances, disability or exemption-related information, financial hardship, bereavement, family or domestic violence, abuse or neglect concerns, foster or kinship care, state care, and whether supporting health, wellbeing or child-protection information exists.
Only provide information you are authorised to provide about a child or another person. You can choose not to use an optional scenario or sensitive-information feature, although CCS Checkup may then be unable to produce that particular estimate or guidance. Do not include unnecessary names, document contents, medical details or other sensitive information in the optional notes field.
We do not sell this data. We do not share this data with Centrelink or Services Australia. Trusted service providers, such as Base44 for app hosting and data storage, may process this information as needed to operate, secure and maintain the service.
Free calculator and browser storage
The free Quick CCS Calculator processes the details you enter to display an estimate. Its detailed calculator inputs are not intentionally included in CCS Checkup custom analytics events and are not deliberately saved as a CCS profile or scenario unless a feature clearly tells you that information will be saved.
Track My CCS may temporarily save an unfinished scenario draft in your browser using local storage so you can continue your work. Your browser also stores your theme, installation-prompt preference, disclaimer-acceptance status and a randomly generated disclaimer session reference. Browser storage remains on that device until the app removes it, you clear site data, or the browser removes it. Other people using the same browser profile may be able to access locally stored drafts.
Support and privacy correspondence
If you contact us by email, we collect your email address and the contents of your message, including any information you choose to provide. Correspondence is handled through our email service provider. Please do not email detailed calculator inputs, children's information, identity documents, payment-card details or other sensitive records unless we specifically ask for information that is necessary to address your request.
Disclaimer acceptance records
CCS Checkup records when a user accepts the decision-support disclaimer. These records may include:
- user ID, if logged in;
- user email, if logged in;
- anonymous session ID, if not logged in;
- date and time of acceptance;
- disclaimer version;
- acceptance method;
- source page;
- domain;
- device or browser-related information such as user agent.
These records help show that users were presented with and accepted the important decision-support disclaimer.
Payment information through Stripe
When you subscribe to Track My CCS, payment processing is handled securely by Stripe, our third-party payment processor.
CCS Checkup does not store your full payment card details.
We provide Stripe with information needed to create and administer a subscription, which may include your email address, full name, CCS Checkup user ID and the selected subscription. CCS Checkup may receive and store a Stripe customer identifier, subscription status, subscription end date and cancellation status. Stripe stores and processes payment and transaction information under its own privacy terms.
Please refer to Stripe's own privacy information for details about how Stripe handles payment information.
Usage data and analytics
We use Base44's built-in analytics to understand how CCS Checkup is discovered and used, improve website navigation and content, identify technical or usability issues, and measure engagement with our free calculator and subscription services.
CCS Checkup records custom analytics events relating to page views, SEO landing pages, calls to action, calculator starts and successfully calculated results, subscription-page visits, checkout initiation, login initiation and subscription-success-page visits. A subscription-success-page visit does not necessarily mean a payment was completed or a subscription activated.
For these custom events, we limit the information supplied to Base44 to relevant information such as page paths without query strings or fragments, broad traffic-source categories, actions performed, button placement, login state and event-version information.
We do not intentionally include family income, children's details, childcare arrangements, CCS calculation inputs, saved family scenarios, payment-card information, email addresses, authentication tokens or Stripe session identifiers in custom analytics event properties.
Base44's underlying analytics software may independently collect additional technical and usage information that is not controlled by our custom-event filters. This may include timestamps, page paths, referring URLs, campaign attribution parameters, persistent analytics session identifiers, account identifiers for logged-in users, session duration and activity information. Base44 may also process IP addresses, browser and device information, approximate location, cookies and technical logs as part of providing and maintaining its services.
We primarily review analytics to understand overall website usage, engagement and performance. Some underlying analytics records may nevertheless be associated with individual sessions or authenticated accounts.
We use this information to improve CCS Checkup and assess whether visitors can find and use our services effectively. Base44 processes relevant information as our hosting and analytics service provider, subject to its applicable privacy terms.
We do not use custom analytics events to inspect detailed CCS calculator inputs or saved family scenarios.
Google Search Console data
We use Google Search Console to monitor how CCS Checkup appears in Google Search. This helps us understand things such as:
- search impressions;
- clicks from Google Search;
- search queries;
- average position;
- which pages appear in Google results.
Google Search Console does not collect personal user data from inside the CCS Checkup application.
Where information is stored and processed
CCS Checkup is built and hosted on the Base44 platform. Base44 provides authentication, database, hosting, analytics, logging and other infrastructure used to run CCS Checkup and store app data. Saved account, profile, scenario, result and disclaimer information is stored in Base44 systems. Base44 may process information as needed to operate, secure, support and maintain the service.
Based on Base44's published information available on the effective date of this policy, Base44 stores app data in the United States by default unless a different eligible data-residency region has been configured. Base44 also uses subprocessors in the United States and Israel for services such as hosting, storage, email delivery, analytics and logging. Stripe and our email provider may also process information in Australia and other countries, including the United States and other locations where they or their subprocessors operate.
Overseas privacy laws may differ from Australian law. We review available provider information and use established service providers, but we do not control every location used by their global infrastructure or subprocessors. Provider and processing locations may change over time.
3. How we use your information
We use your information to:
- provide and manage your CCS Checkup account;
- provide the Quick CCS Calculator;
- provide Track My CCS;
- generate CCS estimates based on the details you enter;
- save unfinished Track My CCS drafts in your browser and saved profiles, scenarios and results in Base44;
- provide sensitive-information scenarios only when you choose to use them;
- manage subscription status;
- process subscription payments through Stripe;
- show and record acceptance of important disclaimers;
- improve the app and understand how people use it;
- respond to support, privacy, access, correction or deletion requests;
- maintain security, reliability and compliance.
How automated estimates work
CCS Checkup uses calculator rules and software to process the information you enter and generate estimates, result categories, risk indicators and suggested review steps. The kinds of information used can include family income, participation hours, child and care details, fees, CCS percentages, withholding, amounts already paid and projected changes.
These outputs are automated planning estimates only. CCS Checkup does not make an official decision about eligibility, entitlement, payment, debt or government support, and it does not send a decision to Centrelink or Services Australia. You can change your inputs, delete saved scenarios and verify any important outcome directly with Services Australia.
5. Admin access to your data
We are committed to limiting access to your information.
As the app administrator, we may be able to see:
- basic account information, such as email address, full name and role;
- disclaimer acceptance records;
- analytics events and their properties;
- Stripe customer and subscription identifiers linked to your account.
Ordinary access through the CCS Checkup application is restricted using account-based and row-level security controls so users can access only their own saved profiles and scenarios.
Authorised CCS Checkup administrators, Base44 personnel or subprocessors may nevertheless be able to access information through elevated support, maintenance, security, backup or legal processes where access is necessary and permitted. We aim to limit such access to the people, purpose and information reasonably required. We will not ask to inspect detailed family information for routine support where the issue can be resolved without it.
6. Email communications and marketing
CCS Checkup may send or support essential transactional or service-related communications, such as emails relating to login, account access, security, subscriptions, payments or important service information.
CCS Checkup does not intend to send marketing, promotional, product update, onboarding or non-essential emails to users unless users have clearly opted in to receive those communications.
We are aware that some CCS Checkup users have received Base44-branded or platform-originated emails. We are reviewing this with Base44 to understand what emails are sent, what triggers them, who receives them, and how non-essential emails can be disabled or controlled.
If you receive a non-essential or promotional email that you do not wish to receive, you should use any unsubscribe link provided in that email and may also contact us through the details below.
We aim to ensure CCS Checkup users only receive essential transactional/service emails unless they have clearly opted in to receive other communications.
7. Data security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes account and row-level access controls, secure payment processing through Stripe, and Base44's published use of TLS encryption in transit and AES-256 encryption at rest. We also limit the information deliberately included in custom analytics events.
You should protect access to your email account and device, log out on shared devices, and clear CCS Checkup site data if you do not want an unfinished draft or disclaimer record to remain in that browser.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
8. Access, correction, retention and deletion
You may contact us to request access to, correction of, or deletion of personal information we control. You can access and update some account information and delete individual saved profiles or scenarios by logging into your CCS Checkup account.
We retain account and saved service information while your account is active and for as long as it is reasonably needed to provide the service, resolve requests, maintain security, meet legal or accounting obligations, or establish or defend legal rights. Disclaimer records may be retained as evidence of the version and date acknowledged. Stripe retains payment and transaction information under its own retention obligations. Base44 backup copies may remain until they are removed through its scheduled backup-deletion processes.
If you wish to delete your account or specific data, contact us using the details below and identify what you want deleted. We will verify the request and take reasonable steps to delete or de-identify information that is no longer required. Some information may need to be retained for legal, security, fraud-prevention, accounting or dispute-resolution purposes. Clearing an account does not automatically clear local storage on every device, so you should also clear CCS Checkup site data in each browser you have used.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, data handling practices, legal requirements or platform providers.
If we make material changes, we will update the effective date at the top of this page.
We encourage you to review this Privacy Policy periodically.
10. Contact us
CCS Checkup is operated by the owner of the CCS Checkup service. If you have questions, want to make an access, correction or deletion request, or believe your information has been mishandled, please contact us at:
ccscheckup@gmail.comPlease use the subject line "Privacy request" and explain the issue or request. We may ask for information reasonably necessary to verify your identity before providing access to or deleting account information. We will acknowledge the request and aim to provide a substantive response within 30 days, or explain if additional time is reasonably required.
If the Australian Privacy Principles apply to CCS Checkup and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints. Nothing in this policy limits any privacy or consumer right that applies to you by law.
Important legal note
This Privacy Policy is provided for transparency and general information. It should be reviewed by a qualified legal professional before being relied on as legal advice or as a complete statement of legal compliance.